Delivery & Returns

Processed, picked and dispatched - the same day.

The Masters Delivery Promise

Shipping Information for TRADE customers only.

Masters Trade customers can benefit from our Same Day Dispatch service. From our warehouse, we can provide speedy, overnight delivery to almost any location in the UK, and delivery across Europe within 2-4 days. Orders are dealt with immediately, and dispatched the same day as order.

We use a fully insured delivery service, with full order tracking. We'll even send you an email and a text message to confirm your delivery window. 

If there are any problems with delivery you can contact us on 01275 815200.

Our current delivery charges are:

Country Delivery Charge Free Delivery on Orders Over
Austria
Belgium
Channel Islands
Czech Republic
Denmark
Estonia
Finland
France
Germany
Ireland
Isle of Man
Isle of Wight
Italy
Latvia
Luxembourg
Netherlands
Northern Ireland
Norway
Poland
Portugal
Slovakia
Slovenia
Spain
Sweden
Switzerland
United Kingdom
€14.95
€14.95
£14.95
€14.95
DKK 165
€126.00
€19.95
€14.95
€14.95
€14.95
£14.95
£6.95
€14.95
€21.00
€14.95
€14.95
£6.95
NOK 650
€14.95
€19.95
€19.95
€19.95
€14.95
SEK 185
€126.00
£6.95
€250
€250
£250
€250
DKK 2750
€700
€350
€250
€250
€250
£250
£150
€250
€350
€250
€250
£150
NOK 6500
€250
€350
€350
€350
€250
SEK 3250
€700
£150

 

Masters return process

We can arrange UK mainland based courier collection for unwanted orders at our standard collection charge of £6.95.

Alternatively, you can arrange your own courier at your own cost.  Please note, masters are not liable for any lost shipments sent through third party couriers; and we recommend that all returns sent via arranged couriers are properly insured for loss and damage.

We will cover the return postage or cover incurred return postage costs on items (up to our standard return collection charge of £6.95) if:

- you received an incorrect item
- you received a damaged item
- you received a defective item
- you received an item that does not match its description

 

Return conditions:

All returns must be in the exact condition in which you received it, undamaged, in original unopened packaging and in a resellable condition.

Please clearly mark all the return orders with the following address:

Goods inwards
Masters
Gordano Gate
Serbert Road
Portishead
BS20 7GG

Please include your Masters account ID, company name & address and the reason for the return with the order.  Failure to include this information with the returned order will delay processing the refund.

If you have any questions regarding a return or to check the progress of your refund, please contact customer services on +44 (0)1275 815 200 or by email at info@masters247.com