Delivery & Returns

Shipping Information for TRADE customers only.

We use a fully insured delivery service, with full order tracking. We'll even send you an email and a text message to confirm your delivery window. 

If there are any problems with delivery you can contact us on 01275 815200.

Our current delivery charges are:

		Free Delivery for Orders Over
Country	Delivery Charge	Placed Online	Placed via Office/Rep
Mainland UK	£7.95	£150	£200
Channel Islands	£14.95	£150	£200
Isle of Man	£14.95	£150	£200
Isle of Wight	£7.95	£150	£200
Northern Ireland	£7.95	£150	£200

 

Masters return process

We can arrange UK mainland based courier collection for unwanted orders at our standard collection charge of £10 per box.

Alternatively, you can arrange your own courier at your own cost.  Please note, Masters are not liable for any lost shipments sent through third party couriers; and we recommend that all returns sent via arranged couriers are properly insured for loss and damage.

Please contact your Area Retail Consultant or our Customer Service team if:

- you have received an incorrect item
- you have received a damaged item
- you have received a defective item
- you have received an item that does not match its description

Return conditions:

All returns must be in the exact condition in which they have been received, undamaged, in original unopened packaging and in a re-sellable condition.

Please clearly mark all the return orders with the following address:

Goods inwards
The Masters Golf Company Ltd.
Gordano Gate
Serbert Road
Portishead
BS20 7GG

Please include your Masters account ID, company name & address and the reason for the return with the order.  Failure to include this information with the returned order will delay processing the refund.

If you have any questions regarding a return or to check the progress of your refund, please contact customer services on +44 (0)1275 815 200 or by email at [email protected]