Frequently asked questions

--- General ---

Q: Old customer logging in to the new website for the first time?
A: If it is your first time logging in to the new Masters247 website and you had an account on the old website. You can still use the same email address. Just sign in and create a new password using this guide.

Q: Why can't I log in to my account?
A: If it is your first time trying to log in to the new Masters247 website, you will need to reset your password. You can follow our How to guide here.

Q: How do I reset my password?
A: Visit the reset password page and enter your email address, you will receive a verification code via email, enter your verification code as well as your new password, and click the 'Reset' button. You can follow our How to guide here.

Your password will now be reset and you will be able to log in to your account.

If you're still encountering login issues please email: sales@masters247.com and a customer service representative will be in touch as soon as possible.

Q: Can I order online?
A: Of course! If you have a Masters247 account, then access to our full product range is only a few clicks away.

Q: Can a member of the public buy products from Masters247?
A: No, only registered stockists can purchase products from us.

---Accounts---
Q: How do I become a Masters247 stockist?
A: To become a Masters247 stockist, please fill out the registration form available on our website, and we will contact you with further information.

Q: Can I speak to somebody to help me with a query?
A: Yes, you can reach our customer service team via email or phone. Our contact details are available on the Contact Us page.

Q: How can I update my account information?
A: You can update your account information by logging into your account and navigating to the "Account Details" section.

If you are unable to adjust your information please contact your Masters247 rep or customer service by email: sales@masters247.com.

Q: I need to add a new address?
A: Contact your Masters247 agent.

Q: I need to change some details on my account (new contact, email address, phone number, etc)?
A: Please contact your Masters247 agent

Q: I need to speak to accounts about an invoice?
A: Email: accounts@masters247.com and we will get in touch as soon as possible.

Q: I need to pay an invoice?
A: Email: accounts@masters247.com and we will get in touch as soon as possible.

---Orders---
Q: Where is my order?
A: To track an order, log in to Masters247.com, click 'My Orders', and follow the DPD tracking portal link.

Q: I need to place a Masters Golf order?
A: To place an order, log in to your account on Masters247.com and add the required items to your basket; proceed to checkout as normal.

Please note: We are shipping all orders as soon as possible; however, dispatch may be slower than expected as we adapt to our new systems.

Q: I need to place a Level 4 order?
A: Contact your Masters247 agent or email: level4@masters247.com and we will contact you as soon as possible.

Q: I need to change an existing order/cancel an item on my order?
A: Email: sales@masters247.com with all relevant details, including the invoice number and the product(s) you want to add/remove. A customer service representative will be in touch as soon as possible.

Q: Do you have any Special Offers?
A: Yes, you can check our recent Promotions via the homepage for the latest deals.

Q: Can I add to my order?
A: Our system is fully automated so we cannot add to existing orders once they have been placed. If you would like to order additional items then you will need to generate a new order.

Q: How do I view and download my orders/invoices?
A: You can view and download your orders and invoices from your account dashboard. Simply log in and go to the "Online Orders" section.

Q: What should I do if I receive a damaged product?
A: If you receive a damaged product, please contact our customer service team immediately to arrange a return or exchange.

---Delivery---
Q: What are your delivery options?
A: We offer standard and express delivery options. You can choose your preferred option at checkout.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website.

Q: What are the delivery charges?
A: Delivery charges vary depending on your location and the shipping option chosen. You can see the applicable charges at checkout.

---Returns---
Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please refer to our Returns page for more details.

Q: How do I return an item?
A: To return an item, please contact our customer service team to initiate the return process. They will provide you with the necessary instructions.

Q: Can I exchange an item instead of returning it?
A: Yes, exchanges are possible if the item is in stock. Please contact our customer service team to arrange an exchange.

---Products, faults & refunds---

Q: I have a question about a product/price enquiry?
A: Once logged in to your account, all prices are displayed on Masters247.com. For specific queries, contact your Masters247 agent.

Q: I need to return a product?
A: Email: sales@masters247.com with all relevant details, including the number of parcels, collection address and reason for return. A customer service representative will be in touch as soon as possible.

Q: I’ve received the wrong product?
A: Email: sales@masters247.com with all relevant details, including product received, product missing and invoice number. A customer service representative will be in touch as soon as possible.

Q: I’m missing a product in my shipment?
A: Orders may be dispatched in multiple parts; track all parcels within an order by visiting the 'My Orders' section of Masters247.com.

Please note: If all parcels have been delivered and an item is still missing, email: sales@masters247.com with all relevant details, including the missing product and invoice number. A customer service representative will be in touch as soon as possible.